Wolverhampton taxi knowledge test: practice questions and answers

These free practice questions follow the topics of the Wolverhampton private hire (PHV) knowledge test: safeguarding, plying for hire, disability awareness, GDPR, licence conditions and more. The real test has 28 multiple-choice questions and a 75% pass mark, including 8 key questions. Each answer below has a short explanation and a source. In the app you can also read every explanation in Bangla (বাংলা), Hindi (हिन्दी) or Urdu (اردو).

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Safeguarding · 🔑 key question1

Under Wolverhampton's private hire driver conditions, what must you do if you believe a passenger or member of the public is at immediate risk of harm?

  1. Email the licensing office at the end of the week
  2. Mention it at your next licence renewal
  3. Call the police on 999 ✅
  4. Confront the person you suspect
Why: Where there is an immediate risk, the conditions require the driver to call the police on 999. Reporting to the operator or council comes after, not instead.

Source: Wolverhampton PHV driver conditions, cond. 23 & 42

Safeguarding · 🔑 key question2

You are worried that a child is being placed at risk by another person, but there is no immediate danger. Under the conditions, what is the latest you should report it to a relevant authority or safeguarding organisation?

  1. Within 48 hours
  2. Within 24 hours ✅
  3. Within 7 days
  4. At your next licence renewal
Why: Condition 42 says such concerns must be reported as soon as possible and at most within 24 hours (999 if there is immediate risk).

Source: Wolverhampton PHV driver conditions, cond. 42

Plying for hire · 🔑 key question3

What is the only lawful way for a Wolverhampton private hire vehicle to carry passengers for hire?

  1. By being flagged down in the street
  2. Through a booking made in advance with a licensed private hire operator ✅
  3. By picking up from a taxi rank
  4. By offering rides outside nightclubs
Why: Private hire vehicles can only carry passengers who have pre-booked through a licensed operator. Street hails and ranks are for hackney carriages only.

Source: Wolverhampton Licensing Policies (PHV passenger notice & signage); LG(MP)A 1976 s.46

Plying for hire · 🔑 key question4

Someone waves you down in the street and offers cash for a short ride. You are in your PHV with no booking. What should you do?

  1. Politely refuse and tell them to book through a licensed operator or use a hackney carriage ✅
  2. Take them, because it is only a short journey
  3. Take them if they pay in advance
  4. Take them only if it is raining
Why: Accepting a street hail in a PHV is plying for hire, which is illegal and usually leaves the journey uninsured, however short.

Source: Wolverhampton Licensing Policies, F&P para. 5.1.17; LG(MP)A 1976 s.46

Disability awareness · 🔑 key question5

Under the Equality Act 2010, may a PHV driver charge a wheelchair user extra for loading their wheelchair?

  1. Yes, a small handling fee
  2. Only at night
  3. Only if the operator agrees
  4. No – no additional charge may be made ✅
Why: The Equality Act duties (ss.164A and 165) forbid any extra charge for carrying a disabled passenger, their wheelchair or mobility aids, or for giving assistance.

Source: Equality Act 2010 ss.164A & 165; Wolverhampton PHV driver conditions, cond. 31

Disability awareness · 🔑 key question6

Under Wolverhampton's conditions, what must a driver provide to a disabled passenger who needs it, at no extra charge?

  1. A 50% fare discount
  2. A free return journey
  3. Help identifying the vehicle, help getting in, and stowing their luggage and mobility aids ✅
  4. Their personal mobile number
Why: Condition 31 requires help identifying the vehicle, mobility assistance and secure carriage of mobility aids and wheelchairs, all at no extra charge.

Source: Wolverhampton PHV driver conditions, cond. 31

GDPR & data protection · 🔑 key question7

Under Wolverhampton's conditions, may a driver ask for, or keep, a passenger's personal phone number so they can contact them later?

  1. Yes, if the passenger is friendly
  2. No – drivers must not request or retain personal contact information or try to start a personal relationship ✅
  3. Yes, for regular customers
  4. Yes, if it is saved on a work phone
Why: Condition 16 forbids drivers from requesting or retaining passengers' personal contact details or attempting to establish a personal relationship.

Source: Wolverhampton PHV driver conditions, cond. 16

GDPR & data protection · 🔑 key question8

A passenger behaves badly and your dashcam or CCTV records it. May you post the clip on social media such as TikTok, WhatsApp or Facebook?

  1. No – uploading CCTV or dashcam footage to social media has no lawful basis and is prohibited ✅
  2. Yes, because it shows the passenger behaving badly
  3. Yes, once the journey has ended
  4. Yes, but only on WhatsApp
Why: Wolverhampton's CCTV policy expressly prohibits uploading footage to social media, even of bad behaviour; it breaches data protection law and can lead to prosecution.

Source: Wolverhampton Taxi CCTV Policy, 'Sharing Data'

Child sexual exploitation9

What is child sexual exploitation (CSE)?

  1. A type of school trip
  2. A minor driving offence
  3. A legal job for teenagers
  4. A form of child sexual abuse where a child under 18 is coerced, manipulated or deceived into sexual activity, often in exchange for something they want or need ✅
Why: CSE is a form of child sexual abuse that uses an imbalance of power, often trading gifts, money, drugs, alcohol or attention for sexual activity.

Source: DfE, Child sexual exploitation: definition and guide for practitioners (2017)

County lines10

What does 'county lines' describe?

  1. Council boundary signs
  2. A taxi rank system
  3. A type of road marking
  4. Gangs and organised criminal networks moving illegal drugs into other areas using dedicated phone 'deal lines', often exploiting children and vulnerable adults ✅
Why: County lines gangs export drugs from cities into towns and rural areas using a dedicated phone line, and use children and vulnerable adults to move drugs and cash.

Source: Home Office, Criminal exploitation of children and vulnerable adults: county lines

Counter terrorism11

What is the aim of Prevent?

  1. To prevent speeding
  2. To prevent smoking in vehicles
  3. To stop plying for hire
  4. To stop people from becoming terrorists or supporting terrorism ✅
Why: Prevent is the part of the UK counter-terrorism strategy that aims to stop people from becoming terrorists or supporting terrorism.

Source: GOV.UK Prevent duty guidance

Modern slavery12

What is the number of the Modern Slavery & Exploitation Helpline?

  1. 116 123
  2. 0800 1111
  3. 08000 121 700 ✅
  4. 0800 789 321
Why: The Modern Slavery & Exploitation Helpline is 08000 121 700. If someone is in immediate danger, call 999.

Source: Modern Slavery & Exploitation Helpline (modernslaveryhelpline.org)

Suicide awareness13

Which number can anyone call free, 24 hours a day, to talk to Samaritans?

  1. 999
  2. 101
  3. 116 123 ✅
  4. 0800 1111
Why: Samaritans can be called free on 116 123, at any time of day or night, from any phone.

Source: Samaritans (samaritans.org)

Assistance dogs14

May a PHV driver refuse to carry a disabled passenger because they have an assistance dog?

  1. Yes, if the driver does not like dogs
  2. Yes, if the car has just been cleaned
  3. No – it is a criminal offence, unless the driver holds a valid exemption certificate ✅
  4. Yes, at night
Why: Section 170 Equality Act makes it an offence for a PHV driver to refuse a booking because of an assistance dog. Only a council medical exemption certificate (s.171) is a defence.

Source: Equality Act 2010 ss.170–171

Customer care15

Under the Wolverhampton conditions, what must be confirmed with passengers before setting off?

  1. Their religion
  2. The destination ✅
  3. Their personal phone number
  4. Their age
Why: Condition 36 requires the destination to be confirmed with the passengers before setting off.

Source: Wolverhampton PHV driver conditions, cond. 36

Customer safety16

Under Wolverhampton policy, do children under 3 count towards a vehicle's licensed passenger capacity?

  1. No – babies never count
  2. Only if they weigh over 10 kg
  3. Only at night
  4. Yes – even if the child is not using a seat belt or car seat ✅
Why: Wolverhampton's policy is that under-3s count towards the licensed capacity, and drivers must refuse carriage if the limit would be exceeded.

Source: Wolverhampton Licensing Policies, s.19 Carriage of Under 3s

Dealing with difficult situations17

A passenger becomes verbally aggressive about the route. What is the best first approach?

  1. Shout back louder
  2. Drive faster to scare them
  3. Stay calm, speak politely and avoid arguing ✅
  4. Use force to remove them
Why: Calm, polite communication de-escalates most situations. Drivers must behave in a civil and orderly manner even if a passenger is rude.

Source: Wolverhampton PHV driver conditions, cond. 17

DBS checks18

What DBS certificate does Wolverhampton require from driver licence applicants?

  1. A basic DBS certificate
  2. A standard DBS certificate
  3. A full enhanced DBS certificate with barred list checks, subscribed to the Update Service ✅
  4. No DBS check
Why: All driver applicants must provide a full enhanced DBS certificate (with barred list checks) subscribed to the DBS Update Service; the original must be presented.

Source: Wolverhampton Licensing Policies, s.4 DBS Certification

Driver responsibilities19

When must a Wolverhampton PHV driver carry out a walkaround check of the vehicle, and how long must the records be kept?

  1. Once a year; no records needed
  2. Every day before taking charge of the vehicle; records kept for at least 15 months ✅
  3. Only before the MOT; records kept for 1 week
  4. Only when a warning light comes on
Why: Condition 6 requires a daily walkaround check before taking charge of the vehicle, recorded and kept for a minimum of 15 months.

Source: Wolverhampton PHV driver conditions, cond. 6

Enforcement & compliance20

Who may inspect a Wolverhampton PHV at any time?

  1. An authorised officer of any licensing authority, or a police officer ✅
  2. Only Wolverhampton council officers
  3. Only the operator
  4. Nobody without a warrant
Why: Condition 17 requires the driver to permit the vehicle to be inspected by an authorised officer of any licensing authority or a police officer at any time.

Source: Wolverhampton PHV driver conditions, cond. 17

Environmental Protection Act 199021

Under the Environmental Protection Act 1990, throwing a cigarette end or rubbish out of your vehicle window is:

  1. Allowed if the item is small
  2. Allowed at night
  3. A littering offence ✅
  4. An offence only on motorways
Why: Dropping or throwing litter in a public place, including from a vehicle, is an offence under s.87 of the Environmental Protection Act 1990.

Source: Environmental Protection Act 1990 s.87

Licence conditions22

Within how long must a Wolverhampton PHV driver notify the licensing authority of a change of name, address, telephone number or email address?

  1. 7 days
  2. 14 days
  3. 48 hours ✅
  4. 1 month
Why: Condition 1 requires notification of any change of name, address, telephone number or email address within 48 hours.

Source: Wolverhampton PHV driver conditions, cond. 1

Badges & lost badges23

You lose your Wolverhampton driver badge. What must you do?

  1. Report the loss to the licensing authority within 48 hours and buy a replacement ✅
  2. Make a photocopy and use that
  3. Keep working and mention it at renewal
  4. Borrow a friend's badge
Why: Condition 5 requires the loss of a badge to be reported within 48 hours and a replacement purchased.

Source: Wolverhampton PHV driver conditions, cond. 5

Personal safety24

Which of these helps protect a driver's personal safety?

  1. Carrying a weapon for protection
  2. Showing passengers how much cash you have
  3. Arguing with aggressive passengers
  4. Keeping cash and valuables out of sight and telling your operator if a job feels unsafe ✅
Why: Simple steps such as hiding cash and valuables and staying in contact with your operator reduce risk. Carrying a weapon is illegal and dangerous.

Source: General personal safety guidance; Wolverhampton Fitness & Propriety Guidelines, para. 5.1.12 (offensive weapon)

Road & passenger safety25

Is it legal to pick up and use a hand-held mobile phone while stationary in traffic, for example at red lights?

  1. Yes, at red lights
  2. Yes, for reading operator messages
  3. Yes, in queues longer than one minute
  4. No – the ban applies even when you are stationary in traffic ✅
Why: Highway Code rule 149: you must not use a hand-held phone for any purpose while driving, including while stationary in traffic.

Source: Highway Code rule 149

Road & passenger safety26

Who is legally responsible for making sure a 12-year-old passenger wears a seat belt?

  1. The child
  2. The operator
  3. The driver ✅
  4. Nobody
Why: Highway Code rule 100: the driver must ensure all children under 14 wear seat belts or use an approved child restraint where required. Passengers aged 14+ are responsible for themselves.

Source: Highway Code rules 99–100

Smoking ban (Health Act 2006)27

Under Wolverhampton's conditions, who may smoke or vape in a licensed PHV?

  1. The driver, when off duty
  2. No one, at any time – including e-cigarettes and vapes ✅
  3. Passengers who ask permission
  4. Anyone, if the windows are open
Why: Condition 19: smoking of any kind, including e-cigarettes and vapes, is not permitted by anyone in the vehicle at any time.

Source: Wolverhampton PHV driver conditions, cond. 19

The licensing process28

How long must you have held a full DVLA (category B) driving licence to get a Wolverhampton driver licence?

  1. 3 months
  2. At least 12 months ✅
  3. 5 years
  4. There is no minimum
Why: All driver licence applicants must have a DVLA licence showing entitlement to drive category B vehicles for at least 12 months.

Source: Wolverhampton Licensing Policies, s.2 Driving Licence Requirements

The licensing process29

What is the pass mark for the Wolverhampton private hire knowledge test of 28 multiple-choice questions?

  1. 50% (14 out of 28)
  2. 90% (26 out of 28)
  3. 60% (17 out of 28)
  4. 75% (21 out of 28) ✅
Why: The council's test page states 28 multiple-choice questions, including 8 key questions, with a 75% pass mark.

Source: wolverhampton.gov.uk – Taxi knowledge and practical test

Vehicle conditions30

Where must the private hire vehicle licence plate be fixed on a Wolverhampton PHV?

  1. Inside the glovebox
  2. On the roof
  3. On the front windscreen
  4. Securely and permanently on the rear exterior, without obscuring the registration plate ✅
Why: PHV vehicle condition 20: the plate must be clearly legible, wholly visible and securely, permanently fixed to the rear exterior, unless an exemption is issued.

Source: Wolverhampton PHV vehicle conditions, cond. 20

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Independent practice resource, not affiliated with or endorsed by City of Wolverhampton Council. Original questions written from public council documents, not real test questions.

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